Service Hotline
service@weiss-gmbh.de | contact form + 49 (0) 6281  5208-5999
EMERGENCY HOTLINE
+ 49 (0) 6281  5208-88 For emergencies after office hours only.
Commissioning support, remote access and shipment of spare parts only possible during business hours.
Mon. - Fri.: 07:00 – 17:00

TECHNICAL SUPPORT

Our service team provides you with the support you need. Whether system optimisation, assistance with cabling, software parameter settings or troubleshooting – our engineers continue to support you until your issue is resolved.

Via telephone or e-mail

You can reach our service team from 8:00 am to 5:00 pm. We are also available 24/7 if you encounter urgent technical problems.

Remote support

Configuration, parameter settings and general issues relating to the WEISS Application Software or EF2. Easy and via TeamViewer.

On-site service

It is sometimes better to be on site – so we come directly to your premises.

CONTACT FORM
* mandatory

COMMISSIONING

Are you using the EF2 frequency converter control system or do you have our WEISS Application Software? Our on-site service can also support you with control-related issues during commissioning. We would be happy to draw up a quote for any work needed.

SPARE PARTS

We only use original spare parts, which we can supply for virtually all products that have left our facility in the last 30 years. We have most parts in stock and can produce any parts not currently on the shelf.

  • Support in determining which spare parts are needed
  • Massive stock availability for common spare parts
  • Same-day dispatch for orders placed before 1:00 pm.

Please use the contact form and send us your serial number.

MAINTENANCE, REPAIRS, RETURNS

Regular product maintenance is essential to ensure that your production operations continue to run smoothly after years of service. Send your WEISS component in for an overhaul and we will return it like new – a service life of more than 30 years is not uncommon for our tables.

We perform repairs and maintenance at our Service Centre in Walldürn, Germany. If you are using large products, such as the LS linear assembly system, our service team will come to you.

  • Maintenance and repair service at the Service Centre or on site
  • General overhaul for virtually all WEISS products
  • Software or hardware upgrade for the components used
  • System extension for LS linear assembly system

How to send your product to us

  1. Fill out the contact form shown opposite, enter your serial number and tell us why you wish to send in your product.
  2. We will then send you a product return form.
  3. Attach this product return form to your product and send it to us.